Ruby Tuesday is a popular restaurant in Hawaii (Hawaiian: Hawai’i), on the island of O’ahu. The location close to the airport is not one of the most beautiful ones. The food is also not praised by everyone. But the restaurant is known for its artificial staff. “Our KEENON DINERBOT is helping the staff here deliver trays and plates, so that they can pay more attention to improving customer satisfaction.” This is the message in a promotional video from Keenon Robotics in Singapore. The robot is a classic transport and serving robot. It has large, square blue eyes. In Europe and Asia, BellaBot is best known. It has a cat face and cat ears and is controlled via user input and voice commands. The European model Plato is also shaking up the market. Khon2, a platform from Hawaii, first reported on the new employee at Ruby Tuesday in 2022. “Staffing is such a problem now. Everything from managers down to servers and kitchen help cooks so this really helps our servers out,” Ruby Tuesday owner Rick Nakashima told Khon2 journalists. Indeed, robots of this kind seem to be at least a band-aid for the shortage of skilled workers. Customers’ reactions vary. Some seem to find the robots entertaining. Others say that direct contact with waiters is important to them. The restaurant emphasises that the robot is not intended to replace waiters. Rather, the robot acts as a support.
BY OLIVER BENDEL
